Past Performance

Arch has a portfolio of more than 20 healthcare IT projects—3 current and relevant CMS prime contracts (6 total Federal prime) and several subcontracts within three years—Arch is at the very top level of successful small businesses competing for the CIO-SP3 Ramp-On for small businesses as proven with the prestigious Top 100 Minority Business Enterprise (MBE) award received by Arch in 2014. Arch was selected from 500 nominations as a Top MBE in the “Innovator’s category.” In 2015, Arch received the Inc. 5000 award, ranked 994 out of 5000 fastest growing small businesses in the country! In 2016, Federal Health IT ranked Arch as the #1 HUBZone business and Top 10 small business at CMS, http://www.fedhealthit.com/2016/02/trending-cms-sb-primes-by-socioeconomic-category/.

Arch combines its healthcare-focused vision with a customer-centric mission and provides patient-centered services to fully support the CIO-SP3 IDIQ’s technological demands. Arch is a dynamic small business with excellent past performances. The vision of Arch is to constantly augment and improve our capabilities as well as satisfy business owners to the greatest extent possible, with highest quality of deliverables, service levels and collaboration. Over the past 10 years, Arch as an 8(a) HUBZone, woman-owned small business has a proven, rich past performance track record with excellent delivery metrics in quality of product and services, schedule, cost, business relations, and subcontractor management with CMS and other federal agencies.

Figure 1: GSA Survey of Past Performance and CMS CPARS Excerpt

Arch has a CMS-approved accounting system and financial adequacy which is imperative for the management of Firm Fixed Price, Cost Reimbursement, Indefinite Delivery Indefinite Quantity, and Time and Materials contracts.

Arch has resolved challenges for CMS business owners for over 10 years in the service areas of enterprise architecture, requirements analysis, systems development and support services such as working on very short timelines to accomplish project deliverables, developing solutions for automation, acting as an integrator to resolve problems and providing innovative workaround solutions to satisfy business needs. Arch has invested in building a clinical business line at Arch with experienced physicians and nurses, termed as the Arch Clinical Enterprise (ACE) Group. This staff helps Arch bridge the gap between clinical and IT knowledge that otherwise tends to exist in system development; our diverse teams are cooperative and synchronized and are consequently able to produce exceptionally comprehensive results. Their clinical and subject matter contributions towards the various phases of the Expedited Life Cycle (XLC) ensure that our solutions and services align with the healthcare needs of the Medicare and Medicaid beneficiary populations, providers, and insurance companies.

Arch’s Chief Medical Officer, Dr. William Rollow, a practicing Physician, has over 20 years of experience with HHS projects. Dr. Rollow has direct federal healthcare experience as Quality Improvement Director for CMS/Centers for Clinical Standards and Quality (CCSQ) for over 7 years from 2000 to 2007. He has led Arch’s ACE Group since 2013. Mr. Douglas Brown, Vice President of Program Operations at Arch, proposed as Program Manager for CIO-SP3, was Formerly Group Director at the Centers for Program Integrity (CPI) at CMS. Refer to resumes in Key Personnel.

Arch has also invested in Training Specialists for systems training, learning management, and education and outreach support services, so we are always able to provide up-to-date, state-of-the art educational experiences. Our Training Business Service augments our clinical and IT capabilities in projects such as the Unified Case Management System (UCM).