solutions enable government agencies to fulfill their mission
Federal Government IT Market Sectors
Healthcare
Arch System, LLC has an excellent footprint in the healthcare industry, with contracts across the various federal agencies under the Department of Health and …
Read MoreDefense
We provide mission-critical services to the Department of Defense Armed forces. For example, Arch System has fulfilled the mission of the United States …
Read MoreNational Security
Archers are supporting the Department of Homeland Security in many of its mission agencies which include the U.S. Immigration and Customs Enforcement (ICE) …
Read MoreAgriculture
Archers started their journey at the United States Department of Agriculture (USDA), with capabilities such as cloud ..
Read MoreOther Federal Civilian Agencies
Arch has a successful track record of supporting federal civilian agencies as they tackle the most complex challenges facing our country including the Department of Transportation …
Read MoreRegulatory, Compliance & Finance
Arch is currently supporting Joint Operations Center (JOC) Operations/Monitoring Room including the 16×5 Application. Monitoring, Intra-Day Workforce Management …
Read MoreArch Galaxy The Archers
In the Arch Galaxy, Archers deliver Digital Transformation, IT Modernization, Cyber Security, and Data Science-related program improvements to Federal Customers. Archers also specialize in cloud IV&V Services, Testing, and DevSecOps. In the Arch Galaxy, agile methodologies are used daily to deliver quality solutions, on-time delivery, optimal resource utilization, and cost savings.
Archers are real-life superheroes! They don’t wear masks or capes. They are real people that don’t fly or swing from spiderwebs. They are super-talented people with empathy that solve real-world problems to improve the lives of people. Archers constantly conceive new ideas, analyze, and develop enduring technology solutions, and work smart to better human lives.”
The Top Workplaces 2022 by Baltimore sun Media
We are proud to announce that Arch systems has been named one of the Top Workplaces 2022 by Baltimore Sun Media. This award is based on the feedback of our employees, who have rated us highly on various aspects of our culture, values, leadership, and performance. Arch systems is a leading provider of innovative solutions for smart manufacturing, industrial IoT, and data analytics. We help our clients optimize their operations, reduce costs, and improve quality. Our team consists of talented and passionate professionals who share a common vision of creating a better future for our industry and society.
We are grateful to our employees for their dedication, creativity, and collaboration. They are the reason why we are able to deliver exceptional results for our customers and partners. We are also thankful to Baltimore Sun Media for recognizing our efforts and achievements. We will continue to strive for excellence and innovation in everything we do. Thank you for being part of the Arch systems family!
We are celebrating our customer HRSA! We are humbled and honored to continue to serve the agency. Thanks Much to all who continue to support Arch!
Customers are Kings and Queens of our Galaxy A customer talking about their experience with you is worth ten times that which you write or say about yourself.
-David J. Greer
ARCH performance met and exceeded all contractual requirements. ARCH’s day-to-day hosting activities always exceed our expectations regarding timeliness. They continue to offer innovative solutions for timeliness and consistency. They are very responsive and have met tight deadlines when high Priority requests arise. ARCH was very proactive in keeping CMS abreast of the status of all the moving parts associated with the SCA process. ARCH consistently provides outstanding customer service on a regular basis, especially when given multiple projects with tight deadlines. The project manager keeps the COR and GTL apprised of the status of all current projects on a regular basis and responds to requests in a timely manner. ARCH is always willing to go above and beyond to deliver high-quality service that meets and exceeds expectations outlined in the Statement of Work. This period of performance was very challenging. ARCH was able to step in and assist CMS with the development of the required documentation required to achieve our SCA. ARCH designed and recommended several new and innovative monthly reports to help CMS keep abreast of the SCA project. They were very proactive in staying on top of all the moving pieces required during the SCA Process. CMS loved the style of their monthly report and the tracking and has adopted the use of these.
CMS is rating the management of the Contract at an Exceptional level. This contract is for a very large project with many components which requires a very extensive amount of organization and attention to detail.” CPARS, 2021. ARCH performance met and exceeded all contractual requirements. ARCH’s day-to-day hosting activities always exceed our expectations regarding timeliness. They continue to offer innovative solutions for timeliness and consistency. They are very responsive and have met tight deadlines when high Priority requests arise. ARCH was very proactive in keeping CMS abreast of the status of all the moving parts associated with the SCA process. ARCH consistently provides outstanding customer service on a regular basis, especially when given multiple projects with tight deadlines. The project manager keeps the COR and GTL apprised of the status of all current projects on a regular basis and responds to requests in a timely manner. ARCH is always willing to go above and beyond to deliver high-quality service that meets and exceeds expectations outlined in the Statement of Work. This period of performance was very challenging. ARCH was able to step in and assist CMS with the development of the required documentation required to achieve our SCA. ARCH designed and recommended several new and innovative monthly reports to help CMS keep abreast of the SCA project. They were very proactive in staying on top of all the moving pieces required during the SCA Process. CMS loved the style of their monthly report and the tracking and has adopted the use of these.
The product owners have repeatedly commented on the value that the contractor
adds, the quality of the contractor’s team, and the satisfaction with how the
contractor is servicing the contract. The contractor has received written and
verbal kudos. The contractor is very much customer-focused, ensuring that their business and
project management processes are consistent with those specified in the
Statement of Work and with the working of the Federal Team.
Beyond the key deliverables outlined in the SOW with specific due dates, Arch responds to ad hoc requests and inquiries for clarification, mainly with short notice in order to meet CMS’ needs in accordance with the SOW. For example, Arch created a QAM Ticketing Report that tracks system issues that the MACs and CMS end users submit. This report gives an overall analysis of outliers that require end user education or training. Training includes but is not limited to, how to navigate the CRAD successfully or connect to the CMS VPN. This tool streamlines communication between the MACS, CMS, and Arch and cuts down on unnecessary communications.
“Arch provided high-level help desk support to CMS. CMS is highly pleased with the work. Arch has provided on the contract. On QAM, Arch has extensive experience administrating and managing complex programs for CMS at CMMI Level 3 and above”. Beyond the key deliverables outlined in the SOW with specific due dates, Arch responds to ad hoc requests and inquiries for clarification, mainly with short notice in order to meet CMS’ needs in accordance with the SOW. For example, Arch created a QAM Ticketing Report that tracks system issues that the MACs and CMS end users submit. This report gives an overall analysis of outliers that require end user education or training. Training includes but is not limited to, how to navigate the CRAD successfully or connect to the CMS VPN. This tool streamlines communication between the MACS, CMS, and Arch and cuts down on unnecessary communications.
The contractor’s quality of deliverables were very good and had zero flaws. This
allowed the Government to save time and money in additional reviews and
discussions surrounding any work quality issues. Furthermore, due to the high
level of quality work provided, the Government was able improve other aspects of
the work areas affected by the contractor’s deliverables.
Excerpts from Contractor Performance Assessment Reporting System (CPARS)
Celebrating a decade full of achievements
Certifications
Awards
Certifications
& Awards
Innovations Awards
Quality Assurance Monitoring leveraging AWS
Arch Systems’ deep experience in creating and maintaining AWS infrastructure across the Federal landscape and with an “Innovations” focus developed a best- in-class system AWS cloud-based application, Communication Relational Assurance Database (CRAD) for the Centers for Medicare and Medicaid (CMS) that led to the Federal Health IT Innovation Award in 2019. Business Analysis helped establish a standardized Quality Assurance Monitoring (QAM) process for CMS, which involved the assessment of CMS business processes, best practices consulting and proposing future process improvements.
Increased real-time project transparency, communications, management, and reporting for QAM program stakeholders and team members. Arch provided cloud development services for Relational Assurance Database, fully implemented in the AWS cloud
Enterprise Architecture and Data Visualization
Arch Systems’ deep expertise in Enterprise Architecture enabled the overhaul and replacement of the old SSN-based Health Insurance Claim Number (HICN)- an earlier identifier on Medicare cards, with the new Medicare Beneficiary Identifier. The solution powered CMS’ goal of securing Medicare beneficiaries’ vital information. In addition, Arch support included the creation of a high-level data visualization solution using PowerBI and Tableau which captured key information related to stakeholders, key business processes involved, and the creation of a business node connection model depicting the information flows between key players in a project. Arch Systems has won FedHealth IT ‘Innovation Enterprise Architecture’ Digital Service Pilot award, in 2018 for the effort.
Arch’s senior Enterprise Architects were integral in facilitating and interviewing key stakeholders in 75 programs across the agency to gather relevant business and systems information. Our expertise in breaking IT silos and system modernization paves the path to our success.
Clinical Quality Measure-Specific Reporting Error Prediction Engine
Arch Systems demonstrated innovation by developing a Measure-Specific Reporting Error Prediction Engine (MSREPE) that analyzes clinical quality measure specifications to predict the extent of reporting errors that are expected for that measure which led to the Federal Health IT Innovation Award in 2017.
The project was focused on developing complex scientific models and applying intensive methodologies to validate the procurement, translation, transmission, and submission of data to Centers for Medicare and Medicaid’s (CMS) Physician Quality Reporting System and Electronic Prescribing Incentive Program Data Validation (PQRS and eRx) Incentive Programs. The methodologies developed were in the areas of interview protocol, sampling, data analytics, data validation, and incorrect payments analysis.
The Data Validation efforts were comprised of distinct phases – Survey, Data Analytics, Predictive Modeling, Primary Source Verification (PSV), and Reporting. Our processes included sampling, surveys, data validation of large datasets against enormous clinical data repositories, and development of data analytics reports. Arch performed in-depth analyses of disparate data sources and reports, including national benchmarks and HHS data, to define the business rules for measure submission and validation. Arch used the Cross Industry Standard Process for Data Mining (CRISP-DM) model during the Data Analytics phase to govern the data lifecycle.
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